Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform to enhance your experience, provide essential services, and maintain the security of our operations. By accessing and using our website, you consent to the placement of cookies in accordance with the terms outlined in this policy. Last updated: January 18, 2026.
What Are Cookies
Cookies are small text files that are stored on your device when you visit our website. These files contain information about your browsing activity, preferences, and interaction with our gaming platform. They enable us to recognise you upon subsequent visits and remember your choices. Cookies operate silently in the background and do not contain executable code, making them a standard technology used across the internet for improving user experience and website functionality.
Types of Cookies We Use
Our platform utilises several categories of cookies, each serving distinct purposes in delivering our services and maintaining compliance with UK gambling regulations. Understanding these categories helps you make informed decisions about your privacy preferences.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic platform functionality, account security, and transaction processing | Session or up to 12 months |
| Functional Cookies | Remember your preferences, language settings, and customised gaming options | 6 to 24 months |
| Analytical Cookies | Track website performance, user behaviour patterns, and identify technical issues | 12 to 24 months |
| Marketing Cookies | Enable targeted advertising and measure campaign effectiveness | 3 to 12 months |
| Third-Party Cookies | Used by partners for analytics, advertising, and social media integration | Varies by provider |
Essential Cookies and Security
Essential cookies are mandatory for the operation of our gaming platform. These cookies authenticate your account, protect against fraud, maintain secure sessions, and process your deposits and withdrawals. Without these cookies, we cannot verify your identity, prevent unauthorised access, or process your gaming transactions in compliance with UK Gambling Commission requirements. These cookies do not track your behaviour outside our platform and are strictly necessary for security and legal compliance.
Functional and Preference Cookies
Functional cookies enhance your gaming experience by remembering your preferences. They store information about your preferred game types, betting limits, language selection, and customised interface settings. When you return to our platform, these cookies ensure that your experience is personalised and streamlined, eliminating the need to reset your preferences with each visit. Disabling these cookies may result in reduced functionality and personalisation of your gaming experience.
Analytical and Performance Cookies
We use analytical cookies to monitor website performance, track page load times, identify broken links, and understand which features are most popular among users. These cookies collect anonymous data about visitor numbers, traffic sources, and user journeys through our platform. This information helps us optimise our services, improve navigation, and ensure the technical stability of our gaming environment. We use industry-standard analytics providers who are committed to data protection and privacy compliance.
Marketing and Advertising Cookies
Marketing cookies enable us to deliver personalised advertising content and measure the effectiveness of our promotional campaigns. These cookies track which advertisements you view, how often you see them, and whether you click on promotional links. This data allows us to refine our marketing efforts and ensure you receive relevant offers. However, you retain the right to opt out of marketing cookies without affecting your ability to use our core gaming services or access your account.
Third-Party Cookies and External Services
Our platform integrates with reputable third-party services including payment processors, social media platforms, and advertising networks. These external partners may place their own cookies on your device to provide their services, measure campaign performance, and personalise content. We carefully select our partners to ensure they maintain high standards of data protection and comply with UK and international privacy regulations. However, we recommend reviewing the cookie policies of these third parties to understand their specific practices.
Managing Your Cookie Preferences
You have significant control over cookie preferences on our platform. Upon your first visit, we present you with a cookie consent banner allowing you to accept, reject, or customise your cookie settings. You can adjust your preferences at any time by accessing the cookie management centre in your account settings or by clicking the cookie preferences link in our website footer. Please note that disabling essential cookies may prevent you from using our platform or accessing your account.
Browser-Level Cookie Controls
Most web browsers allow you to manage cookies directly through their settings. Here are instructions for popular browsers:
- Google Chrome: Settings → Privacy and Security → Cookies and Other Site Data → Manage All Cookies and Site Data
- Mozilla Firefox: Preferences → Privacy & Security → Cookies and Site Data
- Microsoft Edge: Settings → Privacy, Search, and Services → Cookies and Other Site Data
- Apple Safari: Preferences → Privacy → Manage Website Data
- Opera: Settings → Privacy & Security → Cookies
Do Not Track Signals
Some browsers include a “Do Not Track” feature. Currently, there is no universal standard for how websites should respond to these signals. Our platform respects user privacy choices expressed through our own cookie management tools, but we may not alter our practices in response to Do Not Track browser signals. However, you can manage your tracking preferences through our cookie settings or your browser’s privacy controls at any time.
Legal Basis and GDPR Compliance
Our use of cookies complies with the UK General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications Regulations (PECR), and UK Gambling Commission guidelines. We process cookie data based on your consent (for non-essential cookies), our legitimate interests (for analytics and fraud prevention), legal obligations (for security and regulatory compliance), and contractual necessity (for account functionality). You have the right to withdraw consent at any time, request access to your cookie data, and exercise other data subject rights by contacting our privacy team.
Contacting Us About Cookies
If you have questions about our cookie practices, wish to exercise your data subject rights, or need assistance managing your preferences, please contact our customer support team through the messaging system in your account or via email at the address provided in our contact section. We are committed to addressing your concerns promptly and ensuring transparency about how we use cookies and similar technologies on our platform.