Get in Touch with Our Support Team

We’re committed to providing exceptional customer service to all our players. Whether you have questions about account verification, gaming rules, responsible gambling resources, or technical issues, our dedicated UK-based support team is here to assist you promptly and professionally.

Contact Methods and Response Times

We offer multiple channels to reach our support department, ensuring you can choose the most convenient option for your inquiry.

  1. Email support: [email protected] – typical response within 24 hours
  2. Live online chat – available during business hours for immediate assistance
  3. Telephone: +44 (0)1983 292 741 – Monday to Friday, 9:00 AM to 6:00 PM GMT
  4. Secure account messaging through your player dashboard

Support Categories and Specialist Teams

Our organisation maintains separate departments to handle various player concerns efficiently and in compliance with UK Gambling Commission regulations.

  1. Account and identity verification issues
  2. Payment processing and withdrawal queries
  3. Responsible gambling support and self-exclusion requests
  4. Technical problems and platform accessibility
  5. Bonus terms and promotional enquiries
  6. Complaints and dispute resolution under UKGC guidelines

Last updated: January 20, 2026